GENERAL CONDITIONS OF SALE AND USE
OVERVIEW
This website is operated by AirSelli. On this site, the terms "we" and "our" refer to AirSelli. AirSelli offers a website, including ALL information, all tools and services that are AVAILABLE to you, the User, subject to Your acceptance of all terms, conditions, policies and Notices.
By visiting this site and purchasing one of our products, you agree to our "Service" and you are bound by the following terms: "General Conditions of Sale". , "Terms", the conditions, conditions and additional policies in the event that reference is made here and / or accessible by hyperlink. These General Conditions of Sale and Use to all Users of this site, including Those Which are not restrictive, to Users Who browse the site, Who are SELLERS, customers, merchants, and / OR Contributors of content.
Please read these General Conditions of Sale Use of your website. By accessing one or more parts of this site, you are in relation to the General Conditions of Sale and Use. If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use the services that are offered. General Conditions of Sale and Use of the General Conditions of Sale and Use.
All new features and tools that are added to this store are also terms and conditions of sale and use. You can consult the most recent version of the General Conditions of Sale and Use at any time on this page. We reserve the right to update, change and replace the terms and conditions of sale and use by posting updates and changes on our website. It is your responsibility to check this page periodically to see if any changes have been made. Your continued use of or access to the website after the posting of any changes constitutes acceptance of your changes.
ARTICLE 1 - CONDITIONS OF USE OF OUR ONLINE STORE
By accepting these General Conditions of Sale and Use, you declare that you are at the age of majority in your country, the site of the state or the province of residence web of your client
End of year or unauthorized use of our products, and you must not, in the course of using the service, violate the copyright laws of your jurisdiction
You must not transmit viruses, viruses or any other code of a destructive nature.
Any breach or violation of the General Conditions of Sale and Use of the Immediate Termination of your Services.
ARTICLE 2 - GENERAL CONDITIONS
We reserve the right to deny access to services to any person at any time, and for anything.
You understand that your content (excluding your credit card information) may be transferred unencrypted, and this implies (a) transmissions over various networks; and b) changes to conform to technical requirements and techniques for connecting networks or devices. Credit card information is still hanging around the networks.
You do not have to reproduce, duplicate, copy, sell, resell or exploit any other part of the Service or use of the Service, or access to any service or contact on the website, through the Service provided without prior express written permission from us.
The titles used in this agreement are for your convenience, and are not neither, nor limiters nor conditions.
ARTICLE 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible, the information available on this site is not accurate, complete or up to date. The content of this site is provided for informational purposes only and should not constitute your sole source of information for making decisions, without first consulting the most accurate, complete and up-to-date sources of information. If you decide for yourself on the content presented on this site, you do so at your own risk.
This site may contain certain prior information. This information is as follows, by nature, is not up to date and is provided for information only. We reserve the right to change the content of this site at any time, but we have no obligation to update any information on our site. Many of you are observing the changes made to our site.
ARTICLE 4 - CHANGES TO THE SERVICE AND PRICES
The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the service (and any other part or content of the service) without notice and at any time.
We will not be liable to you or any other third party for any price change, suspension or interruption of the Service.
ARTICLE 5 - PRODUCTS OR SERVICES (if applicable)
AirSelli offers its customers a reception service in their establishment, or in any other partner establishment in France, Europe and internationally, then an edition in Europe, international and overseas parcel containing items purchased from merchant sites. This service allows customers residing abroad to supply items on behalf of their customers. AirSelli is not intended to reship packages with identical countries of dispatch and destination. Thus, a package received from a merchant in mainland France cannot be sent back to mainland France.
As part of this service, AirSelli acts both as an agent on behalf of the customer and as a parcel delivery service provider.
In its capacity as agent, AirSelli receives the packages sent by the merchant, on behalf of the customer.
As a provider of parcel transportation, transportation or distribution services, AirSelli reshipes the parcel in accordance with the customer's instructions. As such, AirSelli is authorized to entrust the performance of the Services to one or more subcontractors, postal operator, private distributor, carrier or logistics provider, of its choice.
Certain products or services may be exclusively available online on our website. These products or services may be available in limited quantities and may only be subject to returns or exchanges in accordance with our return policy.
We have done our best to display as clearly as possible the colors and images of our products that appear on our store. We cannot guarantee that your computer screen will display colors accurately.
We reserve the right, but are not obligated to make, to limit the sales of our products or services to any person, and in any geographic region or jurisdiction. We could exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice, at our sole discretion. We reserve the right to stop offering a product at any time. Any service or product offer presented on this site is void where prohibited by law.
We do not guarantee that the quality of any products, services, information, or any other merchandise that you have obtained or will meet your expectations, nor that any errors in the Service will be corrected.
ARTICLE 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, at our sole discretion, reduce or cancel the quantities purchased per person, per household or per order. These restrictions could include orders placed by or from the same customer account, the same credit card, and / or orders that request the same billing and / or shipping address. In the event that we modify or cancel an order, we may attempt to avoid contacting you at the email and / or billing address / telephone number provided at the time the order has been placed. We reserve the right to limit or prohibit orders which, in our sole judgment, may appear to be from merchants, resellers or distributors.
You receive to provide up-to-date, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can push to complete your transactions and contact you as necessary.
For more details, please see our Return Policy.
ARTICLE 7 - OPTIONAL TOOLS
We may provide you with access to third party tools over which we do not monitor, control or influence.
You acknowledge and accept that we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without any endorsement. We will have no legal liability resulting from or related to the use of these optional third party tools.
If you use the optional tools offered on the site, you do so at your own risk and at your own discretion, and you should consult the requirements such tools are offered by the relevant third party provider (s).
We may also, in the future, offer new services and / or new features on our site (including new tools and resources). These new functionalities and these new services will also be subject to these General Conditions of Sale and Use.
ARTICLE 8 - THIRD PARTY LINKS
Certain content, products and services available through our Service may include material from third parties.
Third party links on this site may redirect you to third party websites that are not affiliated with us. We are not terms given or rendered the content or accuracy of such sites, and we do not warrant or assume any responsibility for any content, website, product, service or other material accessible on or from such third party sites. .
We are not responsible for any harms or damages related to the purchase or use of any goods, services, resources, content, or any other transaction made in connection with these third party websites. Please read the policies and practices of third parties carefully and make sure you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding products of these levels should be submitted to these same levels.
ARTICLE 9 - COMMENTS, SUGGESTIONS AND OTHER PROPOSALS FROM USERS
If, at our request, you submit specific content (for example, to participate in competitions), or if without request from us, you send creative ideas, suggestions, proposals, plans or other material, whether online, by email, by post, or otherwise (collectively, "comments"), you grant us the right, at any time, and without restriction, to edit, copy, publish , distribute, translate and otherwise use and in any media any comments you send to us. We are not and should not be terms (1) of maintaining the confidentiality of comments; (2) to pay compensation to anyone for any comments provided; (3) to respond to comments.
We may, but have no obligation to make, monitor, edit or remove content that we believe, in our sole discretion, to be illegal, offensive, threatening, abusive, defamatory, pornographic, obscene or otherwise objectionable, or which infringes any intellectual property or these General Conditions of Sale and Use.
You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments do not contain illegal, defamatory, offensive or obscene content, and that they do not contain any more computer viruses or other malicious software that could in any way affect the operation of the Service or any other associated website. You may not use a fake email address, pretend to be someone you haven't passed on, or try to mislead us and / or third parties as to the origin of your comments. You are fully responsible for all comments you post and their accuracy. We take no responsibility and disclaim any liability for any comments you post or any other public third party.
ARTICLE 10 - RENEWAL OF STAFF
Your submission of personal information to our store is governed by our privacy policy. Click here to view our Privacy Policy.
ARTICLE 11 - ERRORS, INACCURACIES AND OMISSIONS
From time to time there may be information on our site or in the Service that may contain typographical errors, inaccuracies or omissions that may be related to product descriptions, prices, promotions, offers. , product shipping costs, delivery times and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information in the Service or on any related website is inaccurate. , at any time and without notice (including after you have placed your order).
We do not make terms of updating, modifying or clarifying any information in the Service or on any related website, including but not limited to pricing information, except as required by the law. No defined update or refresh date in the Service or on any related website should be taken into account in concluding that information in the Service or on any related website has been modified or updated.
ARTICLE 12 - PROHIBITED USE
In addition to the prohibitions set out in the General Conditions of Sale and Use, it is prohibited to use the site or its content: (a) for illegal purposes; b) to induce others to carry out or take part in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial or state law, rule or regulation; (d) to infringe or violate our intellectual property rights or those of third parties; (e) to harass, mistreat, insult, hurt, defame, slander, denigrate, intimidate or discriminate against anyone on the basis of sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or could be used in a way that compromises the functionality or operation of the Service or any associated, independent, or Internet website; h) to collect or track the personal information of others; (i) to spam, phish, hijack a domain, extort information, browse, explore or scan the web (or any other resource); j) for obscene or immoral purposes; or (k) to violate or bypass the security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating prohibited uses.
ARTICLE 13 - EXCLUSION OF GUARANTEES AND LIMITATION OF LIABILITY
We do not warrant or make any representations that your use of our Service will be uninterrupted, prompt, secure, or error free.
We do not guarantee that the results that may be obtained through the use of the Service will be accurate or reliable.
You wish that from time to time we could remove the Service for indefinite periods of time or cancel the Service at any time without notifying you first.
You specifically agree that your use of the Service, or your inability to use it, is at your sole risk. The Service and all products and services provided to you through the Service are (unless expressly stated to the contrary in our section) provided "as is" and "as available" for your use, without representation, without warranties and without conditions of any kind, express or imply, including all implied warranties of merchantability or merchantability, fitness for a particular purpose, durability, title and freedom from infringement.
containing but not limited to any error or omission in any content, or loss or damage of any kind resulting from use of the service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been avoided the possibility that they will survive. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law. even if you have been avoided the possibility that they will survive. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law. even if you have been avoided the possibility that they will survive. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.
ARTICLE 14 - COMPENSATION
You will have to indemnify, defend and protect AirSelli, our parent company, our subsidiaries, affiliates, partners, managers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, with respect to any claim or demand, including reasonable attorney's fees, made by any third party as a result of or resulting from your violation of these General Terms and Conditions of Sale and Use or the documents to which they refer, or for your violation of any law or the rights of a third party.
ARTICLE 15 - SEVERABILITY
In the event that a provision of the General Conditions of Sale and Use is deemed to be illegal, void or unenforceable, this provision may be applied to the full extent permitted by law, and the non-applicable part be severed from General Conditions of Sale and Use, this dissociation should not affect the validity and applicability of all the other remaining provisions.
ARTICLE 16 - TERMINATION
The obligations and responsibilities incurred by the parties before the termination date remain in effect after the termination of this agreement for all purposes.
These General Conditions of Sale and Use are effective unless and until terminated by either you or not. You can terminate these General Terms and Conditions of Sale and Use at any time in our notice that you no longer wish to use our Services, or during your use of our site.
If we believe, in our sole discretion, that you are unsuccessful, if you are ourselves you have been unable to comply with the terms. General Conditions of Sale and Use, we also terminate this agreement at any time you are redefinable from anything that is reversible until the termination date (this is included), and / or we deny you).
ARTICLE 17 - ENTIRE AGREEMENT
Any failure by our party to exercise or enforce any right or any provision of these General Terms and Conditions of Sale and Use should not constitute a waiver of that right or provision.
These terms and conditions of sale and use or any other policy or operating rule that we post on this site or in relation to the service constituting the entire understanding and agreement between you and us and govern your use of the Service, and supersede all communications, proposals and all agreements, prior and contemporary, oral or written, between you and us (including, but not limited to any prior version of the General Conditions of Sale and Use ).
Any ambiguity as to the interpretation of these General Conditions of Sale and Use should not be interpreted to the disadvantage of the drafting party.
ARTICLE 18 - APPLICABLE LAW
These General Conditions of Sale and Use, as well as any other separate agreement through, we provide you with Services will be governed and interpreted under the laws in force at 8 route de vittel, Bourbonne les bains, 52400, France.
ARTICLE 19 - CHANGES TO THE GENERAL CONDITIONS OF SALE AND USE
You can consult the most recent version of the General Conditions of Sale and Use at any time on this page.
We reserve the right, at our sole discretion, to update or change any part of the conditions. It is your responsibility to visit our site regularly to check if the changes have been distributed. Your continued use of your access to our site after the posting of any listed changes to these terms and conditions of sale and use constitutes acceptance of those changes.
ARTICLE 20 - CONTACT INFORMATION
Questions regarding the general conditions of sale and use of use we are sent to [email protected]
Services
Registration:
To benefit from our services, you must first register on our website, airselli.com, to obtain a unique identifier (ID). This identifier will allow us to associate packages with their owners and facilitate the management of your shipments.
During registration, please provide accurate and up-to-date information, such as your name, delivery address, email address, and phone number. You are responsible for maintaining the confidentiality of your login information and ensuring that it is not used by unauthorized third parties.
Once registered, you will be able to manage your account, submit parcel shipping requests, and take advantage of our forwarding services.
Please note that the information you provide during registration must be accurate and complete to facilitate communication and delivery of your packages. We cannot be held responsible for delivery problems or any other difficulties arising from the use of incorrect or incomplete information. By registering on our website and using our services, you agree to comply with our terms and conditions and privacy policy.
Parcel Forwarding:
We are committed to forwarding your packages according to the instructions you provide on our platform. However, we are not responsible for delays caused by circumstances beyond our control, such as transportation issues, customs, address errors, or unforeseen events.
Storage:
From the day the package is registered in the customer's account, the first 90 days of storage are free.
Storage fees from the 91st to the 150th day: From the 91st day until the 150th day of storage, storage fees will be applied. These fees amount to 0.5€ per kg (volumetric weight) per day. They will be charged to the customer based on the volumetric weight of the package and the number of storage days.
Parcel Consolidation:
From the day the package is registered in the customer's account, the first 90 days of storage are free.
If a customer requests to consolidate their parcels into a single box and it is ready for shipment, the customer has a 15-day period to send the consolidated box. After this deadline, additional storage fees will be charged.
Storage fees for non-sending of the consolidated box:
If the customer does not proceed with the shipment of the consolidated box within 15 days of its availability, additional storage fees will be applied. These fees amount to 1 euro per kg (volumetric weight) per day, starting from the 16th day following the availability of the consolidated box. Storage fees will be charged to the customer based on the volumetric weight of the consolidated box and the number of storage days.
We recommend that customers adhere to the 15-day deadline for sending the consolidated box to avoid additional storage fees.
Abandoned packages:
After 150 days of storage, our company reserves the right to dispose of the parcels in a manner it deems appropriate, whether it be by discarding them, destroying them, or donating them to charitable organizations. The customer understands and agrees that this decision is final, and they have no right to contest this decision or request a refund or compensation.
It is important to note that even after the abandonment of the parcel, storage fees remain the responsibility of the customer and will be charged for any subsequent services requested by the customer. Storage fees will continue to accumulate according to the previously mentioned rates until the final disposition of the parcels.
We strongly recommend that customers collect their packages within the specified deadlines to avoid additional storage costs and any risk associated with the abandonment of the package.
Consolidation of parcels:
We offer a consolidation service that allows customers to combine multiple parcels into a single shipment. The purpose of this service is to provide you with a practical and cost-effective solution for shipping your parcels.
When you request parcel consolidation, our professional agents will ensure that your parcels are securely and efficiently grouped together, optimizing space and reducing shipping costs.
The shipping fees for the consolidated parcel will be calculated based on its total weight and dimensions, in accordance with our current pricing policy.
The consolidation service is provided free of charge as an added benefit to our customers.
Divide your package into several boxes :
We offer a convenient service that allows you to divide a package into several separate boxes. This parcel division service is designed to meet your specific shipping and package management needs.
When you have a large or heavy package, it may be advantageous to divide it into several smaller boxes to facilitate shipping.
Our team of experts is available to help you divide your package into several boxes in an efficient and secure way. We make sure that each box is properly labeled and prepared for shipment, respecting the transport and delivery requirements.
Please note that a service fee of 5 euros will be applied for this service. These costs will be added later to the forwarding costs calculated when sending the divided boxes.
Visual Verification Service (Taking photos)
Our agents will take photos of the contents of your parcel, allowing you to visually verify that the items are in accordance with your order.
This option for taking photos is recommended to provide you with additional peace of mind when receiving your parcels.
This service is optional and incurs an additional fee of 2 euros.
Please note that the visual verification service is limited to capturing photos of the contents of the parcel and does not include any additional inspections or verification of the items.
Parcel retrieval from a pickup point:
This service allows you to submit a request on our website to retrieve your parcel from one of our partner pickup points.
The available pickup points are displayed on our website, and you can select the one that suits you best. Once you have submitted your parcel retrieval request, our team will take care of collecting it from the chosen pickup point.
Please note that a service fee of 5 euros will be applied for this service, which will be added to the shipping costs.
Parcel retrieval from our Warehouse:
This service allows you to personally pick up your parcel from our warehouse or send a carrier instead of opting for its forwarding.
By choosing the parcel pickup service, you save on shipping fees and have the opportunity to retrieve your parcel more quickly and at your convenience.
Please note that this parcel pickup service from our warehouse is charged at a rate of 3 euros per parcel.
Delivery methods:
"Our company has partnered with two delivery companies to ensure you receive your packages in the most efficient way possible:
Chronopost:
(Delivery time is 2 to 7 days) Your package will be delivered to you by DHL in countries where Chronopost does not operate directly. Delivery will be made to your address in cities that have DHL agency offices. Please note that home delivery cannot be guaranteed in cities that do not have DHL offices. In such cases, you will need to visit the DHL office nearest to your address to receive your package."
Colissimo:
(Delivery time is 4 to 25 days) Your package will be delivered to you by EMS. EMS will automatically determine the delivery location based on your address. If you live in an area where direct delivery to your home is possible, your package will be delivered to you in person. However, if you live in a small village or remote area where home delivery is not practical, the package will be delivered to you at the post office nearest to your home."
Payment & fees :
Delivery costs :
The delivery costs depend on the weight and dimensions of your package. To calculate the delivery costs, please visit our website and use our calculation tool available in the "Calculator" section. All you have to do is fill in the weight and dimensions of your package to get an accurate estimate of the delivery costs.
Parcel Retrieval from our Warehouse:
A fee of 3 euros per parcel will be charged for retrieving your parcel from our warehouse.
Request for Pickup from a pickup point:
If you wish to have your parcel picked up from a pickup point, a fee of 5 euros per parcel will be applied.
Request for taking photos:
We offer a service to take photos of the contents of your parcel for verification purposes. This service is available at a rate of 2 euros per parcel.
Request to divide your package into several boxes :
If you wish to divide your package into several smaller boxes to facilitate shipping, a fee of 5 euros will be applied.
Additional Services:
Additional services such as adding bubble wrap, extra adhesive, or any other customized requests may be offered at varying rates ranging from 1 euro to 10 euros, depending on the customer's request. Detailed rates are available on our website.
All fees and charges mentioned above are payable in the currency specified on our website or as communicated to you during the payment process.
You are responsible for any additional charges or fees imposed by third parties, such as customs authorities or carriers.
Payment Method:
We only accept payments by Visa or Mastercard. When placing an order, you will be redirected to a secure platform where you can enter your payment card information to complete the transaction.
Please note that the mentioned prices are indicative and may be subject to adjustments based on the specific conditions of each shipment. It is advisable to consult our website for the most up-to-date and accurate rates.
Receipt of Prohibited Products:
By using our parcel forwarding service, you acknowledge and agree that it is strictly prohibited to send, forward, or receive parcels containing prohibited products, including illicit drugs, controlled substances, unauthorized pharmaceuticals, firearms, explosives, or any other illegal items.
We reserve the right to refuse the reception of any parcel suspected of containing prohibited products in accordance with applicable laws and regulations. In the event that such a parcel is identified, we will take appropriate measures, including communication with the relevant authorities and full cooperation in ongoing investigations.
You understand that the receipt of prohibited products can have serious legal consequences, and you agree to indemnify and hold us harmless from any liability arising from your non-compliance with this clause. We shall not be held responsible for any actions or consequences arising from the sending, forwarding, or receipt of prohibited products.
We encourage you to familiarize yourself with the applicable laws and regulations regarding the sending and receipt of parcels, as well as any specific restrictions in your country of residence. We are committed to maintaining a secure and legal parcel forwarding environment and will fully cooperate with the relevant authorities to prevent any illegal activities.
Please note that these general terms and conditions may be modified based on changes in laws and regulations, and we encourage you to review them regularly to ensure compliance with the current conditions of our service.
International forwarding :
We ensure the forwarding of parcels internationally to the destinations specified by the customer. The packages will be shipped in accordance with the customer's instructions and in compliance with applicable customs regulations.
Customer Service:
We are committed to providing responsive and professional customer service. Our team is available to answer all your questions and assist you with any inquiries regarding our services.
Shipment and Delivery
Airselli will make reasonable efforts to ensure the timely and secure delivery of your parcels. However, we do not guarantee delivery dates and times as they may vary based on factors beyond our control, including but not limited to customs procedures, weather conditions, and transportation disruptions.
You acknowledge that Airselli is not liable for any damage, loss, or delay caused by circumstances beyond our reasonable control, including but not limited to acts of nature, strikes, or carrier-related issues.
We recommend that you take out adequate insurance to cover the risks associated with your packages.
Data Protection:
We handle your personal information in accordance with our privacy policy. By using our services, you consent to the collection, processing, and use of your data in accordance with this policy.